pricing and payment policy
|This is Atlantic Dental’s policy governing pricing, payments, debt collection and all matters concerned with financial transactions involving our customers.openness
We operate a clear and open pricing policy; meaning we aim to ensure that everyone understands what we charge for our services. We do this in the following ways:
methods of payment
We accept payment by cash, cheque, debit card, credit card (excluding American Express) and BACS transfer. We can accept card payments by telephone.
terms of payment
We ask that patients pay for individual treatments on the day they are completed. For example, where a filling is done, we would complete this at a single appointment and would ask them to pay for it the same day. This is true even when the filling forms part of a larger “course of treatment”: payment is due at the time the individual items of treatment are completed, not at the end of the entire course.
Where treatments involve more than one visit (eg crowns, inlays, veneers, bridges, dentures, some root canal treatments, etc) we ask that the patient pays an amount at the first appointment and the balance at the final appointment (approximately half the total cost).
receipts and itemised statements
We always offer receipts and full, itemised statements when payments are made.
Patients can also request a copy of a receipt issued or a fully itemised statement at any time and we will be happy to provide this.
We believe that the best way to ensure someone has understood what treatment is proposed and how much it will cost is to spend ample time discussing it with them before we start work. This is, in most cases, adequate to ensure that people are clear about the costs involved.
We will automatically provide a written treatment plan with a breakdown of costs where a complicated or prolonged treatment plan is proposed. We will also be happy to provide a written treatment plan at any time at the patient’s request. Fully itemised statements detailing treatment already done and charges for this are available on request at any time (see above).
payment by instalments
Interest-free instalment payments are available on request. The amount and frequency of payments to be made must be agreed with the practice before treatment commences. Payments will normally be made by BACS but may also be arranged by making card payments over the telephone.
The practice holds a Consumer Credit Licence for this purpose and is registered with the Office of Fair Trading.
Where a patient has dental insurance (eg Tesco/AXAor Simplyhealth) we will be happy to complete the necessary claim forms for them and to collate the supporting documentation required free of charge. We will also supply any necessary records and explanations to the insurer free of charge (subject to appropriate consent).
We are unable to submit claim forms until payment has been made in full. This is because the forms require us to certify that full payment has been received.
It remains, in any event, the responsibility of the patient to make payment of any monies due, whether the insurer accepts that it is liable to reimburse the patient or not.
collection of outstanding accounts
In the rare event that we need to collect an unpaid account, we will attempt to reach the patient by telephone to request payment. Only where we are unable to do so (or the patient has expressed a preference for a different means of communication) will we resort to SMS text messages, emails or letters.
In the even rarer event that payment is still not forthcoming, we reserve the right to refer the matter to a debt collection agency of our choice (see also our Data Protection Policy).
We reserve the right to charge interest on any account that remains outstanding for more than one month without our prior agreement.